Common questions
Answered clearly
Our therapists are qualified and experienced professionals, including general psychologists, clinical psychologists and counsellors - all registered with AHPRA or their respective professional bodies.
What makes Talked different from traditional EAPs is that employees can choose their own therapist based on their preferences and needs. They’re not just randomly assigned someone. Once they find a good fit, they can continue seeing the same therapist across sessions to build a strong therapeutic relationship.
We offer a pay-as-you-go pricing model, which means you only pay for the therapy sessions that your team use.
We don't charge you for features that you don't need, so instead you can enable additional add-on features, which are charged at a monthly fee.
Learn moreAbsolutely. We take privacy and confidentiality very seriously and protect your teams privacy and data using industry leading security practices and end-to-end encryption.
We never show or report who is using the service and we will never share any personal information with you. All data used to generate insights and reports is from anonymised and aggregated data.
We do not provide on-site therapy, but employees can access therapy sessions online with our therapists through video, phone or text-based giving them convenience and flexibility to access support when they need it.
Yes, we are ISO-27001 certified. We take security and privacy very seriously and have implemented a comprehensive information security management system (ISMS) to protect your data. We are also compliant with the Australian Privacy Principles (APPs) and ensure that your data is handled in accordance with the highest standards of privacy and security.
The core of our service is providing high-quality therapy, which is why do not offer those additional services as standard, so that we can focus on providing mental health support for your employees in a cost effective way.
However, please get in touch with us and we may be able to accomodate.
Yes, you can enable this as an add-on feature. This allows your employees to call a hotline and speak to a therapist at any time.
We make it super easy for your team to access Talked, they simply visit talked.com.au and sign up with their unique access code.
Absolutely! We provide a full engagement toolkit and work with you and your organisation to help raise awareness of the service.
The Talked platform is available 24/7, 365 days a year. We have therapists available 7-days a week and sessions available morning, evening and night.
Employees can book a therapy session with-in just 12 hours.
Yes, our support team are just a click away and are available 7 days a week through email, phone or live chat.
Our friendly team are on hand to help you answer any questions you might have or assist your team get connected with the right support.
You can book a demo call with us to learn more about the platform and how it can help your team. We will walk you through the platform and answer any questions you might have.
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Talked acknowledges the Traditional Owners of the lands on which we operate, and we pay our respects to Elders past, present, and emerging.
Talked respects and welcomes people of all backgrounds, genders, sexualities, abilities and cultures.
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