How Australians Can Access Telehealth for Mental Health Support

In recent years, telehealth has become a vital resource for Australians seeking mental health support. Whether it’s due to the COVID-19 pandemic, geographical barriers, or personal preference, telehealth services have made mental health care more accessible than ever. This article explores how Australians can access telehealth for mental health, the benefits of these services, and key considerations when choosing the right support.

What is Telehealth for Mental Health?

Telehealth involves delivering health services through digital platforms such as video calls, phone consultations, and online chat systems. For mental health, this can include therapy sessions, psychiatric consultations, or even group counselling.

This method has gained significant traction in Australia, with a 2021 study from the Australian Institute of Health and Welfare (AIHW) reporting that telehealth accounted for 28% of all mental health services provided during the pandemic.

Benefits of Telehealth for Mental Health

Improved Accessibility

Telehealth eliminates geographical barriers, allowing individuals in remote or rural areas to access high-quality mental health care without long travel times. This is particularly important in Australia, where over 28% of the population lives in regional or remote areas, according to the Australian Bureau of Statistics.

For many in these communities, accessing mental health services traditionally required hours of travel or even overnight stays in larger towns or cities. Telehealth eliminates these challenges by bringing care directly to individuals through their devices.

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Telehealth has opened doors for those who previously faced significant challenges in accessing care, particularly in regional Australia, says Dr Samantha Hart, a Sydney-based clinical psychologist.

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Additionally, telehealth benefits people with mobility issues or chronic illnesses who may find it difficult to attend in-person appointments. This accessibility empowers individuals to seek help without compromising their physical well-being.

Flexibility and Convenience

Telehealth sessions can be scheduled around work, family, or other commitments. This flexibility makes it easier for individuals to prioritise their mental health without disrupting their daily routines.

For working professionals, telehealth provides the opportunity to attend a session during a lunch break or after hours, removing the stress of taking time off or commuting. Parents can also access therapy while their children are at school, and students can fit sessions around classes and assignments.

Moreover, telehealth saves valuable time by eliminating travel. A typical in-person appointment can take hours when factoring in transit, waiting rooms, and post-appointment travel. With telehealth, individuals can log in from their home, reducing the time commitment significantly and making mental health care more manageable.

Reduced Stigma

For some, the thought of walking into a psychologist’s office can be daunting, particularly in small communities where privacy concerns may arise. Telehealth offers a private, discreet way to seek help, often from the comfort of home.

This can be particularly beneficial for individuals struggling with social anxiety, fear of judgment, or feelings of shame about seeking help. Having the option to attend sessions virtually reduces the emotional barriers that might otherwise prevent them from reaching out.

Telehealth also allows individuals to access providers from outside their immediate community, further ensuring anonymity. This can be particularly reassuring for people in tight-knit towns where others may know their healthcare provider personally.

By making mental health care more accessible and less intimidating, telehealth encourages more Australians to seek the support they need without fear or hesitation.

How to Access Telehealth for Mental Health in Australia

Navigating the telehealth system might seem overwhelming at first, but it’s a straightforward process. Below are the key steps to access these services:

1. Speak to Your GP

The first step in accessing telehealth mental health services is to consult your general practitioner (GP). GPs play a critical role in the mental health care system as they are often the first point of contact for people seeking help.

• Mental Health Treatment Plan (MHTP):

  If your GP determines that you would benefit from mental health support, they can provide a Mental Health Treatment Plan (MHTP). This plan outlines your mental health needs and allows you to access Medicare-subsidised telehealth services.

• What the MHTP Includes:

  The plan typically includes an assessment of your condition, goals for treatment, and referrals to mental health professionals such as psychologists, psychiatrists, or social workers.

With an MHTP, you may be eligible for up to 10 Medicare-subsidised telehealth sessions per calendar year through the Better Access initiative. Additionally, in 2021, the Australian Government introduced an extra 10 sessions for those affected by the COVID-19 pandemic, highlighting the importance of mental health care.

2. Choose a Telehealth Provider

Once you have your MHTP, the next step is finding a telehealth provider that meets your needs. There are several options available, depending on your preferences and financial circumstances:

• Government Services

The Better Access initiative supports telehealth appointments with qualified psychologists, social workers, and occupational therapists. These services can be arranged through Medicare-approved platforms. Community mental health centres in some areas also offer telehealth services, especially for those in rural or remote locations.

• Private Platforms

Platforms like Talked offer online therapy with licensed professionals. These services often cater to a range of needs, from general counselling to specialised therapy for issues like trauma or anxiety. Many private providers offer flexible scheduling and the ability to select a therapist that aligns with your preferences, such as gender or areas of expertise.

• Nonprofit Organisations

Organisations like Beyond Blue, Lifeline, and Headspace provide free or low-cost telehealth mental health support. Many of these organisations also offer 24/7 helplines, online chat options, and self-help resources.

3. Choose the Right Platform

Selecting the right telehealth platform is an important step in ensuring your mental health care experience is effective, convenient, and aligned with your needs. With so many options available, it’s worth taking the time to evaluate which platform works best for you. Here are some key factors to consider when choosing a telehealth platform:

• Accreditation

  Ensure the platform employs qualified mental health professionals, such as psychologists, social workers, or psychiatrists, registered with the Australian Health Practitioner Regulation Agency (AHPRA). Look for platforms that comply with professional standards and ethical guidelines to guarantee quality care.

• Range of Services

  Choose a platform that offers the specific type of support you need, whether it’s individual therapy, couples counselling, group therapy, or psychiatric consultations. Some platforms specialise in certain areas, such as trauma, anxiety, or child and adolescent mental health. Ensure the provider has expertise in addressing your concerns.

• Technology Requirements

  Check the platform’s technical requirements to ensure it’s compatible with your device. Many platforms operate on web browsers, while others may require specific apps. Ensure the platform uses secure, encrypted technology to protect your privacy and confidentiality during sessions.

• Cost

  While some services are free, others may charge fees not fully covered by Medicare.

• Availability and Scheduling

  Look for platforms that offer flexible scheduling options, including evenings, weekends, or same-day appointments.

• Language and Cultural Sensitivity

  If you’re part of a culturally and linguistically diverse (CALD) community, consider platforms that offer services in your preferred language or culturally sensitive care.

How to Get the Most Out of Telehealth Psychology in Australia

Making the most of your telehealth sessions can significantly enhance their effectiveness. With a little preparation and the right mindset, you can ensure each session is productive and impactful. Here are some strategies to help:

What Services Are Available Through Telehealth?

Telehealth has expanded the ways Australians can access mental health care, offering a wide range of services that cater to diverse needs. Whether you’re looking for individual therapy, specialised support, or urgent assistance, telehealth provides flexible and convenient options. Below is a detailed overview of the key services available:

Individual Therapy

Telehealth enables individuals to connect with psychologists, counsellors, or social workers for one-on-one therapy sessions. These sessions focus on addressing a range of mental health issues, such as:

• Anxiety disorders

• Depression

• Trauma and PTSD

• Stress management

• Grief and loss

• Relationship challenges

Therapists use evidence-based approaches, such as Cognitive Behavioural Therapy (CBT), Acceptance and Commitment Therapy (ACT), or mindfulness techniques, tailored to each client’s needs.

According to the Australian Institute of Health and Welfare (AIHW), an estimated 10.5% of Australians received Medicare-subsidised mental health services in 2020–21, many of which were delivered via telehealth.

Group Therapy

Group therapy sessions are available via telehealth for those who want to connect with others facing similar challenges. Led by a trained professional, these sessions create a supportive environment for participants to:

• Share experiences and coping strategies.

• Gain insights from others with similar struggles.

• Build a sense of community and reduce isolation.

Research by the Black Dog Institute highlights that peer-led group therapy is particularly effective in improving mental health outcomes for individuals with mood disorders, and telehealth makes this option more accessible to those in remote or rural areas.

Couples and Family Therapy

Telehealth platforms also offer therapy for couples or families looking to improve communication, resolve conflicts, or navigate major life changes together. These sessions are ideal for:

• Strengthening relationships.

• Addressing parenting challenges.

• Supporting families dealing with a loved one’s mental health condition.

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"Telehealth family therapy bridges geographical gaps, allowing all members to participate in sessions regardless of their location," explains Dr Monica Lam, a family therapist in Perth.

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Psychiatric Consultations

For individuals who require a diagnosis, medication management, or a treatment plan for more complex mental health conditions, telehealth provides access to psychiatrists. Common areas of focus include:

• Bipolar disorder

• Schizophrenia

• Severe depression

• ADHD

• Eating disorders

Psychiatric telehealth services are particularly valuable for Australians living in regional areas, where access to psychiatrists has traditionally been limited. In 2021, the Royal Australian and New Zealand College of Psychiatrists (RANZCP) reported that telehealth significantly reduced wait times for psychiatric consultations in rural and remote communities.

Youth and Adolescent Services

Telehealth has made it easier for young people to access age-appropriate mental health support, breaking down barriers that often prevent them from seeking help. Adolescents and young adults face unique challenges, from academic pressure and social dynamics to navigating their identity and planning for the future. Telehealth services tailored to youth provide a safe and accessible way to address these issues.

Organisations like Headspace have paved the way for telehealth-focused youth services, but private platforms like Talked also offer specialised therapy for individuals aged 12–25. At Talked, our youth and adolescent services are designed to:

• Address anxiety, depression, and stress in young people.

• Provide support with bullying, social pressures, and relationships.

• Help adolescents build resilience and self-esteem.

• Guide young adults through major life transitions, such as starting university or entering the workforce.

Talked’s youth therapists are experienced in creating a safe, non-judgmental environment where young people feel comfortable sharing their thoughts and concerns. By combining telehealth’s flexibility with youth-focused expertise, Talked ensures that adolescents and young adults can access high-quality mental health care from the comfort of their own space.

Crisis and Emergency Support

In urgent situations, telehealth services provide immediate assistance to individuals in distress. Crisis support is typically offered via:

• Phone helplines (e.g., Lifeline at 13 11 14).

• Online chat platforms with trained counsellors.

• Video calls for high-risk scenarios where face-to-face intervention isn’t feasible.

Lifeline Australia reports receiving over 1.4 million calls and online contacts in 2021, a significant proportion of which involved telehealth support.

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“No matter where you are, crisis support is just a phone call or click away. Telehealth saves lives,” says John Brogden, Chair of Lifeline Australia.

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Specialised Therapy Services

Telehealth platforms also cater to specific populations or conditions, such as:

• LGBTQIA+ Support: Therapy tailored to address issues like coming out, discrimination, and identity exploration.

• Culturally Sensitive Therapy: Services designed for CALD (Culturally and Linguistically Diverse) communities, often available in multiple languages.

• Trauma-Focused Therapy: Support for survivors of abuse, violence, or accidents.

These specialised services ensure inclusivity and personalised care for diverse individuals, bridging gaps in access to culturally appropriate therapy.

Preventative and Wellness Programs

Many telehealth providers offer preventative mental health programs that focus on building resilience and promoting well-being. These may include:

• Stress reduction workshops.

• Mindfulness and meditation programs.

• Educational resources and tools to manage mental health proactively.

Employee Assistance Programs (EAPs)

Telehealth is increasingly integrated into workplace mental health programs, allowing employees to access support conveniently and confidentially. Employee Assistance Programs (EAPs) provide short-term counselling and other services to help employees manage personal and professional challenges, including:

• Workplace stress and burnout.

• Career concerns and transitions.

• Personal issues that may affect performance or well-being.

At Talked, we also offer EAP services designed to support organisations and their employees. Our telehealth EAP programs provide:

• Confidential Counselling: Employees can access licensed professionals for one-on-one sessions to address mental health concerns or work-related stress.

• Flexible Scheduling: Sessions can be scheduled at times that suit employees, including after-hours options.

• Tailored Workshops and Resources: In addition to counselling, we offer resources and workshops focused on resilience, stress management, and workplace well-being.

With the rise in remote work, telehealth EAPs provide employees with accessible mental health support, fostering well-being and productivity.

Mental Health Assessments

For individuals seeking clarity about their mental health, telehealth offers comprehensive assessments conducted by licensed professionals. These assessments help identify:

• Underlying mental health conditions.

• Cognitive or behavioural challenges.

• Suitability for specific therapies or treatment programs.

Assessments can also be used to support legal or workplace requirements.

Tools and Platforms to Make Telehealth Easy

Modern technology has made telehealth simple and user-friendly. Here are some tools to enhance your telehealth experience:

• Video Conferencing Software

Platforms like Zoom, Skype, and Doxy.me are commonly used by telehealth providers for therapy sessions. They are typically easy to set up and secure for private consultations.

• Mental Health Apps

Apps such as Smiling Mind, MoodMission, and Calm complement telehealth services by providing mindfulness exercises, coping strategies, and daily check-ins.

• Supportive Hardware

For the best experience, ensure you have:

1. A reliable internet connection.

2. A laptop, smartphone, or tablet with a working camera and microphone.

3. Noise-cancelling headphones for better privacy and sound quality.

Addressing Common Concerns About Telehealth

It’s natural to have questions or concerns about using telehealth for mental health support. While telehealth offers many advantages, adapting to this format can take time. Being informed about its effectiveness, security measures, and ways to address initial discomfort can help ease the transition. Here are answers to some common issues:

1. Is Telehealth as Effective as In-Person Care?

Many people wonder if telehealth can match the effectiveness of traditional, face-to-face therapy. Studies have consistently shown that telehealth is equally effective for treating a wide range of mental health conditions, including anxiety, depression, and PTSD.

• A review published in The Lancet Psychiatry found that telehealth interventions produced comparable outcomes to in-person therapy for most mental health conditions.

• For some individuals, telehealth can even be more effective as it reduces barriers such as travel time, anxiety about visiting a clinic, or disruptions to daily routines.

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“Telehealth creates opportunities for people who might otherwise avoid seeking help. It’s a game-changer for mental health accessibility,” says Dr Louise Peters, a clinical psychologist based in Adelaide.

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2. How Secure is Telehealth?

Privacy and security are paramount when it comes to mental health care. Many people worry about the confidentiality of their sessions conducted online. The good news is that telehealth platforms are designed with stringent security measures to protect your information.

• Encryption: Most telehealth services use end-to-end encryption, ensuring that your conversations cannot be accessed by anyone other than you and your provider.

• Regulatory Compliance: Platforms in Australia must comply with laws such as the Privacy Act 1988 and the Australian Privacy Principles (APPs), which govern how personal information is collected, used, and stored.

• Secure Platforms: Providers typically use trusted platforms like Zoom for Healthcare, Doxy.me, or custom-built apps specifically designed for telehealth.

3. What if I Don’t Feel Comfortable?

Feeling uncertain about telehealth is a common concern, especially for those new to the format. Adjusting to virtual therapy may take time, but there are ways to ease into it:

• Start with a Phone Call: If video sessions feel intimidating, begin with a phone consultation to build rapport with your therapist before transitioning to video.

• Discuss Your Concerns: Share any apprehensions about telehealth with your provider. They can adjust their approach to make the experience more comfortable for you.

• Trial Sessions: Many providers offer initial consultations or trial sessions to help you decide if telehealth is the right fit.

Remember, telehealth is designed to be flexible. If certain aspects of the format aren’t working for you, communicate this to your provider so they can make adjustments.

Telehealth has revolutionised access to mental health care in Australia, offering flexibility, convenience, and support to people from all walks of life. Whether you’re living in a remote area, juggling work and family responsibilities, or seeking a more private way to access therapy, telehealth ensures that help is always within reach.

We believe that no one should face mental health struggles alone. Whether you’re dealing with anxiety, stress, or more complex concerns, our licensed professionals here at Talked are ready to provide compassionate, confidential support tailored to your needs. With telehealth, you can access help in a way that feels safe and convenient for you—no matter where you are.

Remember, caring for your mental health is just as important as looking after your physical well-being. If you’re ready to explore telehealth options, platforms like Talked are here to connect you with compassionate, experienced professionals who can guide you toward a healthier, more balanced life.

References

1. Australian Institute of Health and Welfare. (2021). Mental health services in Australia. www.aihw.gov.au

2. Better Access Initiative. (n.d.). Department of Health and Aged Care. www.health.gov.au

3. Lifeline Australia. (n.d.). Crisis Support. www.lifeline.org.au

4. Smiling Mind. (n.d.). Mindfulness App. www.smilingmind.com.au

5. Transcultural Mental Health Centre. (n.d.). Culturally Diverse Support. www.dhi.health.nsw.gov.au

6. Headspace Australia. (n.d.). Youth Mental Health Support. Retrieved from www.headspace.org.au

7. Royal Australian and New Zealand College of Psychiatrists. (2021). Telehealth and Psychiatry Services. Retrieved from www.ranzcp.org

8. The Lancet Psychiatry. (2020). Effectiveness of Telehealth Interventions in Mental Health Care. Retrieved from www.thelancet.com

9. Black Dog Institute. (2022). Group Therapy Outcomes in Mental Health Support. Retrieved from www.blackdoginstitute.org.au

10. Privacy Act 1988. Australian Government Legislation. Retrieved from www.legislation.gov.au